Terms of service

Services
Unless otherwise stated, the services featured on this website are only available within South Africa, or in relation to postings from South Africa. All advertising is intended solely for the South African market. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Harry Green Music World. Our Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Harry Green Music World, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Our Payment Methods
PayFast is a registered payments processing service for South Africans and South African websites. They enable easy, secure and instant transfer of money from you as online buyers to Harry Green Music World. This includes credit cards from anywhere in the world, Instant EFT (bank transfers with SA’s four biggest banks that gets verified). 

Direct Bank Transfer is also available if you prefer this route. Make your payment directly into our bank account. Please use your Order ID/ provided reference number as the payment reference. Your order won’t be placed/ shipped until the funds have cleared in our account.

Our banking details are:
Harry Green Music World Pty
First National Bank
Branch Code: 256405
Account Number: 62421519870
Swift Code: FIRNZAJJ

Free Delivery
Harry Green Music World offers FREE delivery to all main distribution points within South Africa for orders over R1 000.00. Please contact us if you would like a quote for a delivery fee if you don't stay in one of our major distribution centers.

Delivery Time
Normal delivery time is 3-7 working days. We will always try and give you the best possible ETA on your order together with your Waybill Number. It remains your responsibility to give as much special information on the delivery and address as possible.

In the events of natural disasters, strikes etc. that delays the process, we will notify you as soon as possible.

Sometimes you may receive your order in more than one delivery if you have purchased several items that consist of different brands. When it comes to guitars that have built in electronics, we always do the necessary checks beforehand (which takes a day) to ensure that you get a good working guitar. Any other items, including amps, speakers, drums etc. is not part of this pre-check system.

We deliver from Monday to Friday during our business hours, excluding public holidays. If you require an emergency delivery please contact us at 013 752 7725 and we will do our very best to accommodate you. This may require an additional delivery fee.

Insurance
You can be rest assured that your items are insured in all cases including theft, fire, or damage. Our trusted and dedicated delivery company will notify us immediately if this happens and we will call you as soon as possible. We will then take you through the steps of refunding or replacing your lost item(s).

Force Majeure
Neither party shall be liable for any loss suffered by the other Party arising out of delay in or prevention of performance of that Party’s obligations in terms of this Agreement if such delay is directly or indirectly caused by an event beyond that Party’s reasonable control, provided that:

the onus be on the Party alleging the occurrence of such an event to immediately notify the other Party of such event;
the Party delayed or prevented from performing its obligations by the occurrence of such an event shall do everything that could reasonably be expected of it in order to remedy the situation